Callcenter world5/15/2023 ![]() ![]() ![]() We wish to congratulate them on this truly outstanding performance.” “Over the past eight years, Jackson has consistently either won, or been a finalist for the Call Center of the Year Award, which recognizes the top three of the more than five hundred contact centers that we benchmark annually. “SQM is extremely proud of the outstanding world class performance that Jackson has achieved,” said Nader Ghattas, Chief CX Officer, SQM Group. In addition, Jackson received high marks from its associates with its ninth World Class Employee Experience award, which is based on 50 percent or more of employees rating their overall experience working in the contact center as “very satisfied.” Jackson’s outstanding service also earned it the Call Center World Class First Call Resolution Certification, which recognizes an 80 percent or higher rate of solving customers’ issues on the first call. “Exceptional customer service remains critical to Jackson’s mission and long-term strategy of helping more Americans approaching retirement achieve financial freedom for life, and these awards demonstrate our continued commitment to providing best in class service to our customers.” “It’s an honor to once again receive this recognition from SQM, which is a testament to the dedication of Jackson’s contact center associates to consistently deliver the world class service Jackson’s customers deserve and have come to expect,” said Laura Hanson, Senior Vice President of Operations at Jackson. In addition to earning the “Highest Customer Service - Financial Industry” award for achieving the highest first-call resolution (FCR) score in the market, Jackson was also named a “Call Center of the Year Finalist” for receiving high ratings in customer and employee experience among a field of over 500 leading international contact centers. (SQM) 2 for excellence in contact center service in 2022. 1 (NYSE: JXN), was recognized with four awards from Service Quality Measurement Group, Inc. LANSING, Mich.-(BUSINESS WIRE)- Jackson National Life Insurance Company (Jackson®), the main operating subsidiary of Jackson Financial Inc. Recognized with Four Awards from SQM for Excellence in Contact Center Service in 2022, Including “Call Center of the Year” Finalist
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